Question 1

What is EventHound?

Accepted Answer

EventHound is a community-driven platform that helps you discover local events, specials, Promotions, and experiences from Businesses and other Members.

Question 2

Who can create a Member Account?

Accepted Answer

Anyone who is at least 18 years old and located in the United States can create a free EventHound Member Account.

Question 3

How do I create a Member Account?

Accepted Answer

Sign up using email and password, Google, or Apple. Email-and-password Accounts must complete any required email verification.

Question 4

Is a Member Account free?

Accepted Answer

Yes. Creating and using a Member Account is free.

Question 5

Why should I create a Member Account?

Accepted Answer

A Member Account lets you post Promotions, comment, like and save Promotions, set Reminders, select Interested, earn Member Points, reach Member Levels, verify eligible Promotions, and use other interactive features.

Question 6

What is the difference between a Visitor and a Member?

Accepted Answer

Visitors can browse public Business Profiles and view full Promotion details. Members can interact with content. Visitors who try to comment, like, save, set a Reminder, select Interested, or otherwise interact will be prompted to sign in or create a free Member Account.

Question 7

How do I sign in?

Accepted Answer

Use the same method selected when creating your Account: email and password, Google, or Apple.

Question 8

I forgot my password. What should I do?

Accepted Answer

If you use email and password, select Forgot Password and follow the instructions. Google and Apple credentials are managed through those providers.

Question 9

Where is EventHound available?

Accepted Answer

EventHound is currently available in the United States.

Question 10

How do I update my profile?

Accepted Answer

Update your display name, username, profile photo, bio, and other available profile information from Account settings. Usernames and display names are automatically screened to help prevent profanity and inappropriate language.

Question 11

How do I change my email address?

Accepted Answer

If you created your Account with email and password, update the email from Account settings and verify the new address. Google- and Apple-created Accounts cannot change their sign-in email within EventHound.

Question 12

Can I change my password?

Accepted Answer

Yes, for email-and-password Accounts. Google and Apple passwords are managed through those providers.

Question 13

Can I change my sign-in method?

Accepted Answer

No. Your sign-in method is selected when the Account is created and cannot be changed later.

Question 14

Are my profile and activity public?

Accepted Answer

Your display name, username, profile photo, bio, comments, and Member-created Promotions may be publicly visible. Your email address is not displayed publicly.

Question 15

How do I manage notification preferences?

Accepted Answer

Use Account settings to customize available preferences. Some necessary Account, security, or legal notifications may still be sent.

Question 16

How do I delete my Member Account?

Accepted Answer

Delete it from Account settings. Deletion is permanent and cannot be undone.

Question 17

What happens after I delete my Account?

Accepted Answer

Comments, likes, and other Member interactions are removed. Member-created Promotions remain to preserve useful community content but are attributed generically as created by a Member. Some information may be retained as described in the Privacy Policy.

Question 18

How do I discover Promotions near me?

Accepted Answer

Browse by location, category, date, search, map, list, and other available filters.

Question 19

Can I search for a specific Business?

Accepted Answer

Yes. Search by Business name, category, or other available criteria.

Question 20

How do I save a Promotion?

Accepted Answer

Select Save to add it to Bookmarks. Promotions are also automatically saved when you select Interested or set a Reminder.

Question 21

How do Reminders work?

Accepted Answer

You will normally receive a Reminder one hour before a Promotion or event begins. If no start time is defined, the Reminder is sent at 8:00 AM in the Promotion’s time zone. Setting a Reminder automatically adds the Promotion to Bookmarks.

Question 22

What does Interested do?

Accepted Answer

Selecting Interested records anonymous interest for the Business and automatically adds the Promotion to Bookmarks.

Question 23

Can I post a Promotion?

Accepted Answer

Yes. Members may publish eligible local Promotions that are accurate and comply with the Community Guidelines.

Question 24

What happens after I post a Promotion?

Accepted Answer

It becomes publicly visible. If the Business claims it, the Promotion becomes associated with the verified Business, receives a Verified badge, and the Business can manage it. You receive the applicable Member Point reward.

Question 25

Can I edit or delete a Promotion I created?

Accepted Answer

You may edit an active Member-created Promotion until it is claimed by a verified Business, ends, is deleted by you, or is removed by EventHound. Ended Promotions cannot be edited and must be reposted as new Promotions.

Question 26

Can I comment on Promotions?

Accepted Answer

Yes, when comments are enabled. Only Businesses can disable comments.

Question 27

Can I edit or delete my comments?

Accepted Answer

You may delete your own comments. Comments cannot be edited after posting.

Question 28

Can I like Promotions?

Accepted Answer

Yes. Liking is a way to engage with content you enjoy.

Question 29

Can I share Promotions?

Accepted Answer

Yes. Use the available sharing options or copy the public link.

Question 30

Can I post the same Promotion more than once?

Accepted Answer

Do not create duplicate active Promotions. If a Promotion has ended and is available again, create a new Promotion with current details.

Question 31

What are Member Points?

Accepted Answer

Member Points recognize eligible participation and community contributions.

Question 32

How do I earn Member Points?

Accepted Answer

Complete eligible activities shown within EventHound, such as posting eligible Promotions, having a Business claim a Promotion, or verifying eligible information.

Question 33

Is there a daily earning limit?

Accepted Answer

Yes. Members can earn up to 20 interaction points per day from eligible activities.

Question 34

Do Member Points expire?

Accepted Answer

No. Member Points currently do not expire, although they may be adjusted for errors, removed content, fraud, abuse, or policy violations.

Question 35

Why did I not receive Member Points?

Accepted Answer

You may have reached the 20-point daily limit, the activity may not qualify, it may already have received credit, or points may still be processing.

Question 36

What are Member Levels?

Accepted Answer

EventHound currently uses Bronze, Silver, and Gold. Your profile displays your exact points and progress.

Question 37

What are the benefits of higher Member Levels?

Accepted Answer

Higher Levels may unlock additional verification opportunities, community privileges, and recognition.

Question 38

How does Promotion verification work?

Accepted Answer

Eligible Members can review Promotions and confirm whether information appears accurate. Member verification does not add a visible badge.

Question 39

What does the Verified badge mean?

Accepted Answer

Verified identifies a Promotion managed by a verified Business. It does not guarantee current availability.

Question 40

What does the Trusted badge mean?

Accepted Answer

Trusted identifies a Promotion created by a Gold Member. It does not mean the Promotion is managed or verified by the Business.

Question 41

Can EventHound remove Member Points or change my Level?

Accepted Answer

Yes. EventHound may adjust points and Levels to correct errors, remove credit connected to ineligible content, prevent abuse, or enforce policies.

Question 42

What are Rankings?

Accepted Answer

Rankings help surface relevant, timely, and trustworthy content.

Question 43

How are Rankings calculated?

Accepted Answer

Rankings may consider accuracy, freshness, engagement, verification, relevance, Member activity, and other quality signals. EventHound does not disclose the complete methodology.

Question 44

Why did my Ranking change?

Accepted Answer

Rankings change as new content is published, Promotions end, information is updated, and activity changes.

Question 45

Can I improve my Ranking?

Accepted Answer

Publish accurate, current, helpful content and follow the Community Guidelines. Manipulation may result in reduced visibility or enforcement.

Question 46

Why did I not receive a notification?

Accepted Answer

Check EventHound preferences and browser or device settings. The notification type may be disabled, the activity may not trigger a notification, or delivery may be delayed.

Question 47

How do I report a Promotion, Business, or Member?

Accepted Answer

Use the available reporting tools if content or conduct appears inaccurate, misleading, unsafe, unlawful, or contrary to the Community Guidelines. Reporting does not guarantee removal.

Question 48

What should I do if my Account may be compromised?

Accepted Answer

Change your password if applicable, review Account information, secure your Google or Apple Account if used, and contact EventHound Support.

Question 49

How do I contact EventHound Support?

Accepted Answer

Email contact@eventhound.com. Include a description, device and browser, steps to reproduce, and screenshots or screen recordings if the option is available. We typically respond within 1-2 business days, although timing may vary.

Question 50

How do I suggest a feature or improvement?

Accepted Answer

Send suggestions to contact@eventhound.com.

Member Help Center

Popular Questions

Browse by Topic

Getting Started

Account & Profile

Discovering & Contributing Promotions

Member Points, Levels, Verification & Badges

Rankings

Notifications & Support

Still need help?

Member Help Center

Popular Questions

Browse by Topic

Getting Started

What is EventHound?+

Who can create a Member Account?+

How do I create a Member Account?+

Is a Member Account free?+

Why should I create a Member Account?+

What is the difference between a Visitor and a Member?+

How do I sign in?+

I forgot my password. What should I do?+

Where is EventHound available?+

Account & Profile

How do I update my profile?+

How do I change my email address?+

Can I change my password?+

Can I change my sign-in method?+

Are my profile and activity public?+

How do I manage notification preferences?+

How do I delete my Member Account?+

What happens after I delete my Account?+

Discovering & Contributing Promotions

How do I discover Promotions near me?+

Can I search for a specific Business?+

How do I save a Promotion?+

How do Reminders work?+

What does Interested do?+

Can I post a Promotion?+

What happens after I post a Promotion?+

Can I edit or delete a Promotion I created?+

Can I comment on Promotions?+

Can I edit or delete my comments?+

Can I like Promotions?+

Can I share Promotions?+

Can I post the same Promotion more than once?+

Member Points, Levels, Verification & Badges

What are Member Points?+

How do I earn Member Points?+

Is there a daily earning limit?+

Do Member Points expire?+

Why did I not receive Member Points?+

What are Member Levels?+

What are the benefits of higher Member Levels?+

How does Promotion verification work?+

What does the Verified badge mean?+

What does the Trusted badge mean?+

Can EventHound remove Member Points or change my Level?+

Rankings

What are Rankings?+

How are Rankings calculated?+

Why did my Ranking change?+

Can I improve my Ranking?+

Notifications & Support

Why did I not receive a notification?+

How do I report a Promotion, Business, or Member?+

What should I do if my Account may be compromised?+

How do I contact EventHound Support?+

How do I suggest a feature or improvement?+

Still need help?